GST Service/Return Policy
These policies supersede policies appearing on all other GST literature.

GST represents hundreds of manufacturers. Return and exchange policies vary by manufacturer. Many policies change per quarter. You may contact your GST representative or the manufacturer for specific policies. The following is a general policy that covers most manufacturers.

1. All return-for-credit products must be sealed and returned with the original sales slip within 7 days of purchase. Opened products are non-returnable. Software is non-returnable, even if sealed.

2. Computers being returned that have been powered-on can be returned for repair only. Notebook computers are non-returnable once received. 

3. All returns must have a GST Return Merchandise Authorization (RMA) number. A full description of the problem and a copy of the original sales invoice should be provided with the return. You must obtain an RMA number by calling (714) 572-8020 or through our website at http://www.gstes.com under the RMA section.

4. Products failing within the 1st year GST warranty period are repair only and must be returned to GST or the manufacturer directly. A listing of manufacturer contact information (including technical contacts) is provided (http://www.gstes.com/supportnumbers.asp) under the Service section.

5. We reserve the right to refuse service to anyone.

6. Services and service parts carry a 30-day warranty. Service parts are non-returnable. GST is not responsible for additional items returned or installed by the customer or other service facilities.

7. GST warranty does not cover software support, driver installation or repairs required due to software revisions or upgrades.

7. GST is not responsible for any data on equipment serviced by GST or its agents. Customers are encouraged to make regular back-ups of their data.

8. Products returned to GST for service where no trouble is found (NTF) are subject to a $75.00 handling fee.

9. Misuse or physical damage to any product voids the warranty. GST provides all warranties on most products, unless specified by the manufacturer.

10. Interest at the current legal rate will be charged on all past due accounts. Legal fees for the collection of past due accounts will be paid by the buyer.

11. Special order products are non-returnable and require a 50% deposit.

12. Policy variances are granted on a case-by-case basis and depend entirely on the manufacturer’s ability to honor such a request. Contact your GST representative if you wish to make such a request.

Legal disclaimer
Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased. For specific terms and conditions, please see the back of your invoice.